FAQ | CEPAT89

Account

How do I create an account?: Use the sign-up button, enter a valid email, username and password. You must accept the terms and confirm that you are of legal age.
Why do I need to verify my email?: Email verification protects the account, enables important notifications and reduces abusive registrations.
Why can KYC be requested?: KYC confirms your identity, protects withdrawals, prevents fraud and supports AML and responsible-gaming obligations.
I forgot my password — what should I do?: Use the "Forgot password" link on the login page. A reset link will be sent to your registered email. If you no longer have access to that mailbox, contact support so we can verify your identity before any change.
How do I change the interface language?: The site is available in 17 languages. Use the language switcher in the header or footer to change locale at any time; your choice is remembered for the next session.

Which cryptocurrencies are supported?: BTC, ETH, LTC, TRX, SOL and USDT on TRC-20 or ERC-20 may be offered depending on the active configuration.
Why is my deposit not visible immediately?: Crypto deposits wait for network confirmations and payment webhook validation. Check the address, network and account history.
Why is my withdrawal pending?: Withdrawals go through admin review, balance checks, destination checks, KYC and sometimes additional compliance controls. This is standard practice for any regulated cashier.
What are the payment limits and confirmation times?: Minimum deposit is EUR 10, maximum is EUR 10,000. Minimum withdrawal is EUR 20. As a rough guide for confirmation times: about 10 minutes for Bitcoin, 3 minutes for Ethereum, and around 1 minute for TRX and SOL. Real-world times depend on network congestion and fees paid; account-level limits or KYC tier may also further restrict these amounts.

Can I play in demo mode?: Yes, games available in demo mode can be launched without staking real money. Anti-abuse protections may limit anonymous launches.
How does the Welcome Wheel work?: A first confirmed deposit of at least EUR 100 may unlock one spin, usable within 7 days if the promotion is active.
Is cashback automatic?: Weekly cashback is calculated on eligible net losses and depends on VIP level when the offer is active.

How do I contact support?: Use the Contact page with a clear subject, your email and useful references such as deposit ID, game or date.
What if I want to take a break?: Open the Responsible Gaming section in your account to configure limits, a cool-off or self-exclusion.

Why is my account under manual review?: A review can be triggered by a withdrawal, payment method change, missing document, unusual activity or AML/KYC control.
Can I withdraw without KYC?: A withdrawal may be blocked until KYC is approved. Requested documents must be readable, consistent and belong to the account holder.
Why can a bonus be cancelled?: A bonus may be cancelled for multiple accounts, abuse, chargeback, max-bet breach, excluded game, exploit attempt or breach of specific terms.
What if a game closes during a session?: Reopen the game or contact support with the game name, approximate time and play mode. Provider and wallet logs can verify the real outcome.